Policies & Privacy

These policies explain how The Computer Shop handles orders, delivery, returns, warranty support, privacy, cookies, and customer data. They are written to follow Egyptian consumer protection requirements and widely used international consumer and privacy standards.

Nothing in these policies removes or limits any mandatory right that a customer has under applicable law. If any part of these policies conflicts with a mandatory consumer protection rule, data protection rule, court order, or authority decision, the mandatory legal rule will apply.

Key references include Egypt Consumer Protection Law No. 181 of 2018, the Egyptian Consumer Protection Agency guidance and legislation page, the United Nations Guidelines for Consumer Protection, Egypt Personal Data Protection Law No. 151 of 2020, and the privacy principles reflected in the GDPR and OECD Privacy Guidelines. Source links are listed at the end of this page.

We aim to provide clear information about each product, including its name, model, category, images, specifications, compatibility notes where relevant, included items, and any known limitations that may affect normal use.

Because PC parts and electronics can change price quickly, displayed prices may be marked as pending or subject to confirmation. The final order price will be confirmed before the order is processed. Once a confirmed order price is accepted, we will not increase that confirmed price for that same accepted order unless the customer requests a change to the order.

Stock availability may change before payment, reservation, or order confirmation. If an item becomes unavailable, we may offer a suitable alternative, wait for restock, or cancel the affected item and refund any amount paid for it.

We do not intentionally use false stock claims, hidden mandatory charges, misleading discounts, fake scarcity, or misleading product claims. Any taxes, delivery fees, assembly fees, or additional service charges that apply will be disclosed before final confirmation where technically and practically possible.

An order is not final until the requested product, quantity, price, delivery details, payment method, and any custom requirements are confirmed. We may contact the customer to verify details before dispatch, especially for high-value orders, unusual orders, custom builds, or orders with incomplete information.

We may refuse, delay, or cancel an order where there is suspected fraud, failed payment verification, clear pricing error, stock unavailability, legal restriction, abusive behavior, repeated false claims, or a delivery address that cannot reasonably be served.

If an order is canceled before dispatch and payment has already been received, any amount due will be refunded using the original payment method or another agreed lawful method, after deducting only amounts that are legally permitted and clearly justified.

Customers should keep payment proof, invoices, order messages, serial-number records, and warranty documents. These records help resolve warranty, delivery, tax, accounting, fraud-prevention, and consumer-rights questions.

Customers must provide accurate delivery details, including city, street, building number, floor number where applicable, apartment number where applicable, phone number, and Google Plus Code where requested.

Delivery dates and times are estimates unless explicitly confirmed as fixed. Delays may occur because of courier capacity, stock movement, payment verification, weather, security restrictions, public holidays, or other events outside our reasonable control.

Customers should inspect the outer package on delivery where possible. Visible shipping damage, missing items, wrong items, or delivery-condition disputes should be reported as soon as possible after receipt and preferably before the product is used.

For high-value orders, customers are strongly encouraged to record an unboxing video from the sealed package stage until all contents are visible. This is not intended to remove legal rights, but it helps prove the condition of the shipment if a dispute arises.

Risk of loss or damage transfers according to applicable law and the delivery arrangement used. If the customer chooses a third-party courier or pickup method outside our standard process, responsibility may depend on that chosen arrangement.

We will honor mandatory return, exchange, and refund rights under Egyptian consumer law, including the customer rights that apply to distance sales and non-conforming or defective products.

For non-defective products, a return or exchange may be available within the legally applicable period where the product is in original sale condition and no legal exception applies. The product, packaging, accessories, manuals, seals, labels, serial numbers, gifts, and bundled items must be returned complete and undamaged where required for resale, warranty, or verification.

Products may be refused for non-defective return where the law allows refusal, including where the product was made or configured to the customer’s specific request, the product cannot be restored to original sale condition, hygiene or safety rules prevent resale, sealed software or digital license materials were opened, accessories are missing, serial numbers do not match, or the item was damaged after delivery by misuse or mishandling.

Refunds are processed after inspection and approval. Refund timing may depend on the payment provider, bank, wallet provider, or courier settlement cycle. If a refund is approved, it will be issued using the original payment method where possible or another agreed lawful method.

Return shipping, pickup, or inspection costs will be handled according to the reason for the return and applicable law. If the return is caused by our error, confirmed defect, or confirmed non-conformity, we will not shift legally prohibited costs to the customer.

If a product is defective, damaged before receipt, not working properly, incomplete, counterfeit, unsafe, or different from what was confirmed, the customer may request inspection and review.

Where the issue is confirmed and is not caused by misuse, unauthorized repair, tampering, liquid damage, electrical damage, overclocking outside safe limits, physical breakage after receipt, missing packaging required for warranty, or other customer-caused damage, the customer may be offered the lawful remedy that fits the case, such as repair, replacement, exchange, refund, missing-part completion, or warranty handling.

Where a defect appears within the legally protected period, we will handle the request in line with Egyptian consumer protection rules and any applicable manufacturer warranty. Where the issue appears after that period, we will still provide free diagnosis for products bought from our store, but replacement parts, courier costs, manufacturer charges, or out-of-warranty repairs may be chargeable unless the law or warranty says otherwise.

We may need the product, original packaging, accessories, invoice, serial numbers, diagnostic results, photos, videos, and a clear description of the problem before deciding the proper remedy.

Products may include a manufacturer, distributor, store, or statutory warranty depending on the product type and the applicable warranty terms. Warranty periods and procedures may differ by brand, component, product category, region, and supplier.

We offer free lifetime troubleshooting and diagnosis for devices and components bought from our store. This means we can help inspect, diagnose, and troubleshoot hardware or software issues connected to products purchased from us.

Free lifetime troubleshooting does not mean free lifetime replacement parts, free upgrades, free labor for every out-of-warranty repair, or free correction of damage caused by misuse. Once any applicable warranty expires, replacement parts, manufacturer service, courier handling, or advanced repair work may be chargeable.

Customers should keep original component boxes, packaging, accessories, warranty cards, labels, invoices, and serial-number documents. Warranty support may be delayed or refused by the manufacturer, distributor, or service center if required packaging or serial-number information is missing.

Warranty claims may be refused where inspection shows misuse, physical abuse, liquid damage, electrical damage, altered or missing serial numbers, tampering, unauthorized repair, missing required packaging, mining or workload abuse outside intended use, unsafe power supply use, improper installation by others, or any condition excluded by the manufacturer or applicable law.

Custom-built systems are assembled according to the customer’s approved specifications, budget, performance target, design direction, compatibility needs, and available parts.

Before assembly or part ordering begins, the customer will be asked to confirm the final configuration. Once parts are ordered, allocated, opened, assembled, configured, or customized specifically for the customer, cancellation or non-defective return options may become limited where permitted by law.

Custom-build limits do not remove mandatory rights for defective, incorrect, unsafe, or non-conforming products. If a custom-built system contains a confirmed faulty component or does not match the approved specifications, the issue will be handled through inspection and the appropriate lawful remedy.

Part substitutions will not be made without customer approval unless the substitution is clearly equivalent or better, does not increase the confirmed price without consent, and is disclosed before completion where practical.

Software setup, BIOS settings, fan curves, RGB settings, operating-system installation, driver installation, stress testing, and cable management may vary depending on the selected service level and part compatibility.

To protect customers, the store, payment providers, couriers, distributors, and manufacturers, we may record serial numbers, product condition, packaging condition, photos, videos, order communications, delivery records, and diagnostic results before dispatch and during return intake.

Returns, exchanges, warranty claims, or refunds may be refused where inspection shows serial-number mismatch, removed or altered labels, missing accessories, missing packaging, component swapping, physical tampering, opened heatsinks or coolers, changed thermal pads, missing screws, bent pins, liquid residue, burn marks, unauthorized repair, account abuse, chargeback abuse, or false missing-item claims.

No refund, replacement, exchange, or warranty approval is final until inspection is completed, except where applicable law requires a different result.

Fraudulent or abusive conduct may result in refusal of future sales or services and may be escalated to the relevant courier, payment provider, manufacturer, platform, authority, or legal channel where appropriate.

Customers should review product details, compatibility, dimensions, warranty terms, delivery details, and final order summaries before confirming an order.

Customers should use products safely, follow manufacturer instructions, use suitable power protection where needed, avoid unauthorized repairs, keep packaging and invoices, and contact us promptly if a problem appears.

Customers should not provide false information, misuse return rights, submit false defect claims, swap components, remove labels, abuse support channels, or initiate chargebacks without first attempting to resolve the issue through normal support where possible.

Where a customer asks us to recommend PC parts, we rely on the information provided by the customer, including budget, use case, monitor resolution, software, games, preferred style, noise tolerance, upgrade plans, and delivery constraints.

If a customer has a complaint, they should contact us first with the order number, invoice, product name, photos or videos where relevant, a clear description of the issue, and the requested solution.

We will try to resolve complaints fairly through review, inspection, repair, replacement, refund, missing-part completion, support guidance, or another lawful solution depending on the facts.

If a complaint cannot be resolved directly, the customer may contact the Egyptian Consumer Protection Agency or use any other dispute-resolution channel available under applicable law. The Consumer Protection Agency hotline shown on its website is 19588.

These policies are intended to support fair resolution and do not prevent a customer from using any mandatory complaint, court, consumer authority, or legal right available under applicable law.

We handle personal information using the principles of transparency, lawful purpose, data minimization, accuracy, security, limited retention, and accountability.

We collect only the information that is reasonably needed to operate the website, process orders, respond to requests, provide support, prevent fraud, comply with legal obligations, and improve the customer experience.

Where consent is required, we aim to request it clearly and allow withdrawal where applicable. Where processing is necessary to complete an order, provide account security, comply with law, or protect legitimate rights, we may process the relevant information for those purposes.

We may collect customer identity and contact information, including name, email address, phone number, account username, profile photo if provided, login method, and communication history.

We may collect order and delivery information, including cart contents, saved items, order history, product selections, custom PC consultation details, delivery address, Google Plus Code where provided, payment status, invoices, refund details, serial numbers, warranty records, and support tickets.

We may collect technical and security information, including account session data, trusted-device records, browser type, platform, IP address, login timestamps, two-factor authentication status, fraud-prevention signals, cookie choices, and language preferences.

We do not ask customers to send unnecessary sensitive information. Customers should avoid sending national ID images, payment card details, passwords, health information, or other sensitive data unless specifically required through a secure and lawful process.

We use information to create and manage accounts, authenticate users, process orders, manage carts and saved items, prepare custom PC recommendations, arrange delivery, provide support, diagnose issues, handle warranty claims, process returns, issue refunds, and communicate with customers.

We also use information to protect accounts, detect fraud, prevent abusive returns or false claims, comply with accounting and legal requirements, improve website reliability, maintain security logs, and respond to lawful authority requests.

Custom PC consultation information is used to recommend compatible parts, balance budget and performance, avoid obvious compatibility problems, and prepare build options based on the customer’s stated needs.

We do not sell personal information. We do not currently use advertising, analytics, marketing, heatmap, or tracking cookies.

Essential cookies support login, account security, session management, two-factor verification, trusted devices, protected account actions, cart/account functions, and remembering cookie choices.

Essential cookies may include __Host-tcs_session, __Host-tcs_account_session, __Host-tcs_login_challenge, __Host-tcs_login_2fa, __Host-tcs_trusted_device, __Host-tcs_security_unlock, and tcs_cookie_consent.

Optional and preference cookies may include googtrans, which remembers language translation preferences when the language tool is used.

Rejecting optional cookies should not block essential website functions, but some preference features, such as remembered translation choices, may not work the same way.

We may share necessary information with delivery providers, payment providers, banks, wallet providers, warranty providers, manufacturers, distributors, service centers, fraud-prevention partners, hosting providers, email providers, customer support tools, legal advisers, accountants, auditors, or public authorities where needed.

Information is shared only for relevant purposes, such as completing delivery, verifying payment, handling warranty claims, responding to support requests, complying with law, preventing fraud, enforcing rights, or protecting customers and the store.

Where a service provider processes information for us, we expect it to process the information only for the agreed purpose and to use reasonable safeguards appropriate to the nature of the information.

If information is transferred outside Egypt, we aim to use reasonable safeguards and only transfer what is needed for the relevant service, legal obligation, or customer request.

We keep personal information only for as long as reasonably needed for the purpose it was collected, including orders, delivery, support, warranty handling, fraud prevention, accounting, tax records, legal claims, dispute resolution, and customer service records.

Some records may need to be kept after an account is closed, especially invoices, order records, warranty records, fraud-prevention records, security logs, and records needed to comply with law or defend legal rights.

When information is no longer needed, we will delete, anonymize, archive, or restrict it where reasonably possible and legally appropriate.

We use reasonable technical and organizational measures to protect personal information from unauthorized access, loss, misuse, alteration, disclosure, or destruction.

Security measures may include account authentication, server-side session handling, two-factor authentication options, trusted-device controls, restricted access, logging, encrypted transport where available, and separation of sensitive server credentials from public website code.

No online system is completely risk-free. Customers should use strong passwords, keep login details private, avoid sharing one-time codes, sign out from shared devices, and contact us quickly if they suspect unauthorized account access.

Subject to applicable law and verification, customers may request access to their personal information, correction of inaccurate information, deletion where legally available, restriction of certain processing, withdrawal of consent where processing depends on consent, and information about how their data is used.

Some requests may be refused or limited where we must keep information for orders, warranty, accounting, fraud prevention, legal claims, security, or other lawful reasons.

Before responding to a privacy request, we may need to verify the requester’s identity to protect the account and prevent unauthorized disclosure.

For privacy requests, contact us at thecomputershopegypt@gmail.com.

Our website is intended for customers who can legally place orders or who use the website with permission from a parent or legal guardian.

If we learn that we collected personal information from a child or minor in a way that requires parental consent and that consent was not provided, we will take reasonable steps to delete or restrict that information where appropriate.

Parents or guardians may contact us if they believe a minor submitted personal information through the website without proper permission.

We may update these policies when laws, services, payment methods, delivery methods, account features, cookies, or business processes change.

The latest version will be posted on this page. If a change is material, we may provide additional notice where reasonable and technically practical.

Continuing to use the website after an update means the updated policies apply from the date they are posted, except where applicable law requires a different approach.

Egyptian Consumer Protection Agency legislation page: cpa.gov.eg legislation.

Egypt Consumer Protection Law No. 181 of 2018: CPA published law PDF.

United Nations Guidelines for Consumer Protection: UNCTAD consumer protection guidelines.

Egypt Personal Data Protection Law No. 151 of 2020 overview: DataGuidance Egypt data protection overview.

GDPR privacy principles and transparency standards: EUR-Lex Regulation 2016/679.

OECD privacy guidelines: OECD Privacy Guidelines.

This page is a customer-facing policy summary for The Computer Shop. It is not a substitute for legal advice, official legal texts, court decisions, or authority guidance.

Where official law, mandatory consumer rights, data protection requirements, or authority decisions give customers stronger rights than this page, those stronger rights apply.