FAQ

No. We offer both ready-made Signature Builds and custom PC consultations. If you want something tailored to your exact needs, you can submit a consultation request and we will help put together a system for you.

Signature Builds are ready-made, well-rounded systems we have already planned and selected. A custom PC is built around your specific needs, budget, performance goals, and preferences.

If you already know what kind of performance you want, our Signature Builds are a good place to start. If you are unsure, or if you need something more specific for gaming, work, editing, streaming, or mixed use, we recommend submitting a custom consultation request.

Yes. If you submit a custom request, we can recommend a system based on your budget and what you want the PC to do.

You submit your requirements through our consultation page, including your budget, needs, and preferences. We review your request, understand what you need the PC for, and then recommend or build a system tailored to you.

A representative will be in touch within 12 hours.

Yes. That is exactly what the consultation service is for. We help you understand what makes sense for your needs without expecting you to already know every component.

Once your order request is submitted, we review the details and contact you to confirm the order, delivery information, and next steps.

We ask for a Google Plus Code to help identify your exact delivery location more accurately and reduce confusion during delivery.

Yes. We offer free lifetime troubleshooting and diagnosis for devices and components bought from our store, including both hardware and software issues.

No. Troubleshooting and diagnosis are free, but replacement parts are not covered once they are out of warranty.

Return and refund requests depend on the condition of the product and are handled after inspection. For full details, please see our Policies page.

Contact us as soon as possible and we will inspect the issue and review the case accordingly.

Yes. To protect both our customers and our store, we record serial numbers for major components and inspect return, warranty, and refund requests before approval.